There is a charge applied to calls which the customer requests as Urgent. We prioritise these calls above those of other customers to provide a faster service in an emergency. Therefore a fee is applied on top of our normal rates.


We are available 24 hours a day via email and phone however, we only make visits during the daylight hours.

Our current operational hours are:

Monday - Friday: 08:00 - 16:00
Saturday: 10:00 - 14:00
Sunday: 10:00 - 12:00

Bank Holidays we are closed unless it is an emergency. If you choose this option, a charge will be added to your bill.

Weekday equipment collection can be arranged from 07:30 - 18:00.