Task

Description

Price

PC Collection

If you need us to collect your PC, take it away and fix it for you...
Note (***): a post code and full address must be provided, free collection and returns only apply within a 10 mile radius of base. For a map of our coverage area, click here.

FREE

PC Rebuild

If your PC is badly infected with viruses or it otherwise needs to be wiped and everything installed from scratch....
Note (*): we will call you if the PC needs to be completely rebuilt. If your PC is infected badly with viruses, it will be considerably cheaper to rebuild the PC than bill per 30mins of software fixing. A PC rebuild only includes the operating system and updates to the operating system. Additional software installations will be charged at software installation prices.

From £50

Software Installation

On-site installation of software or updates to existing software
Note: times and information relating to the fix can only be estimated. An estimate can be provided before work is completed. If the job is cancelled before having completed any installation, the minimum charge of £10 will be applied to cover fuel costs.

£25 for 30 mins then £15 per 30 mins thereafter

Hardware Installation

Installation of hardware or updates to existing hardware
Note: times and information relating to the fix will be provided. An estimate can be provided before work is completed. If the job is cancelled having collected the PC, the minimum charge of £10 will be applied to cover fuel costs.

£25 for 30 mins then £15 per 30 mins thereafter

Hardware Upgrade

Upgrade of hardware such as installation of a new DVD drive or Hard Drive
Note: times and information relating to the fix will be provided. An estimate can be provided before work is completed. If the job is cancelled having collected the PC, the minimum charge of £10 will be applied to cover fuel costs. If parts are ordered for the PC, those parts must be paid for in full. The customer will be informed of the cost of the parts prior to ordering them.

£25 for 30 mins then £15 per 30 mins thereafter + parts

Software Instruction or PC setup

We will come and set up your new PC for you or show you how to use the basic programmes on your computer to get you started.
Note (**): time should be booked in advance and is billed either per minute or by 30 minute slot, the default is per 30 minute slot unless otherwise requested by the customer. If the session only lasts 10 minutes, the minimum duration of 30 minutes will be billed for. The technician who will visit has a valid, CRB check which can be presented upon request. We cannot instruct on bespoke or complex software unless we have informed the customer that we have prior knowledge of that package. PC setup classes as the connection and powering up of a PC, any connection to the Internet must be previously arranged by the customer however, we will gladly assist in ordering the broadband package or informing a customer about their options.

£25 for 30 mins then £15 per 30 mins thereafter

General notes and conditions

Updated: Friday 28th May 2010

General Note: we may be asked to investigate a fault for you or install some software or change some hardware. There may be underlying causes for the problems which you encountered resulting in you contacting us or during the course of a site visit. If we identify any case where hardware or software is at fault, recommended or needed to resolve the problem, we will inform you and provide you with an approximate cost for putting things right. If you choose to only make the original changes, no additional charges will be incurred however, if we feel we cannot fix the problem without ordering hardware or software which you choose not to pay for, the basic charge will be payable. The labour rate is £25 per 30 minutes or part thereof.

Cancellations: If we attend an appointment at an allotted time, we will expect the meet the customer. If no one is present at the address given at that time, a call-out charge will be applied and billed for either separately or as part of a subsequent invoice. This will only be a reasonable cost in order to cover fuel expenditure. Any cancellations must be made within 24 hours as well as being accepted by Flummoxed. Cancellations must be made in writing, via email and submitted either using your email client or the Flummoxed mail form. We will inform you via email if an address has been provided if we cannot attend within 24-hours. In rare occasions of illness or emergency, this may be a shorter duration however will ensure we contact you as soon as possible.

Damage: Whilst we take great care to look after any equipment in our possession, we are not liable for any unforeseen damage caused to your equipment. We will take all reasonable precautions to prevent any such damage occurring however, it is your responsibility to provide adequate packaging and protection of your equipment.

Warranties: Sometimes it is necessary to break seals on equipment in order to carry out work requested by you. This may invalidate warranties and could in some cases cause minor cosmetic damage such as a scratch over a concealed screw housing. If this occurs we are not responsible for replacing or disguising the mark, it is agreed that this was a necessary step in order to achieve the result required.

Ordering: If you choose to order equipment or software through us, you will be required to provide payment prior to us purchasing the goods. Once you provide the funds, your items will be ordered. We cannot be responsible for any delays caused through lack of stock, stock alterations, discontinuation or variation of products and if necessary, we will return your money to you. Should you opt not to order the items, you will be charged standard rates for investigatory work and product research time.

Payment: Invoices must be paid in full and within the time scale indicated. For hardware and software support, payment is due on receipt of the equipment in question. For web design jobs, payment is required within 30 days, the final date payment will be accepted is printed on your invoice. If you fail to provide payment before this time expires, on the 30th day, the site and all content will be advertised for sale to other individuals and you forfeit the right to first choice on this work. You must pay within the deadline to ensure the site is sold to you.

Supporting 3rd parties: Whilst we will ensure your equipment is working correctly we are not responsible for 3rd party issues. If we build or re-build your PC for example, we will test all connections and ensure the machine functions correctly. Once you take recpet of the machine, we will no longer be responsible for the software installed. We will support the machine for you and resolve any issues to the best of our ability however, we cannot support every possible product and are not responsible for issues arising through faults with conflicting software, hardware or networking connections. We will advise you and help you resolve any issues and we will gladly assist however you will be charged at our standard rates.

Remote support: Any machine built or re-built by us will have our choice of remote assistance software installed. This will enable us to help resolve issues remotely, resulting in faster fix times for you and greater response times. We are not responsible for any performance issues caused by this software (should they occur. When installed, the software does not provide any noticeable performance degradation) and we cannot be expected to assist if an inadequate internet connection is present or rely solely on this method of support, call-outs are still very much our main method of support.

Web Design Additional Terms: At the point of commissioning Flummoxed to design and build your website, part-payment will be requested and must be paid before work will continue. If an estimate is provided, this amount will be 25% of the total amount up to a maximum of £400. This payment covers initial costs of the designer incurred through time spent developing and designing the product. This is non-refundable. If you choose to cancel the job, this money will not be returned and will be accepted as payment for work carried out regardless of whether you pay for a completed site or not.

If hosting payments are overdue or in the unlikely event that there are any disputes over work carried out by Flummoxed, we reserve the right to temporarily or indefinately cease or block access to your website. This wil include any additional functionality and email provided by us until the dispute has been resolved.

If you commission Flummoxed to carry out work your FTP details and any relevant site logins will not be disclosed to anyone for any reason. Commissioning will be logged using an online form which will bind you to the terms and conditions you are reading. This document will form the core brief of any job and you will be asked to approve any work and the completion of such work. The document will outline what you require from Flummoxed and we will respond with how this has been addressed. You will also be able to see a current total cost of your job to avoid disputes over prices.

At the end of a job, the designer will confirm that the customer is happy that the job is complete prior to invoicing. At the point of invoicing, the job is deemed complete, any further amendments or work will be billed as a new job at the appropriate rate. The customer will be asked to sign a form to verify they are satisfied that the job is complete, this will be kept for our records only.

Until the site is paid for in full and signed off, the work carried out, all content, design and intellectual property remains that of Flummoxed and any use by anyone else will be deemed as theft of intellectual property. After sale and completion, any artwork created or custom scripting still remains the interlectual property of Flummoxed.

Flummoxed register all domains names under the name of the individual or business requesting the work therefore a full name, address, postcode, phone number and email address are required to be provided for registration purposes and to ensure the domain name is registered to its rightful owner.

We cannot guarantee listing status of any site built. Whilst Flummoxed try to ensure good search results for the major search engines, top listings cannot be guaranteed, if this is required, we can instruct on the provision of Google Ad Words to place your site at a high ranking or side, featured listing. 

Whilst Flummoxed design and build your website, we are not responsible for its content. Any content provided will be used as necessary but will not be checked for spelling errors or omissions, this is the responsibility of the content provider to ensure all content is correct, accurate and a true reflection of what is required. Any such errors not reported before signing off a job will be corrected at the standard update charge.

All correspondence will be recorded between Flummoxed and its clients and stored for legal reasons. This is to ensure the designer has a complete record of all communication, guidelines and requests made by the client and to ensure adherence to the brief. At any time, the client can request a copy of any records which are stored in relation to themselves. This will be provided in a timely manner and we aim to provide such information in a readily accessible format and within 30 days from the date of the request.

Flummoxed is not a VAT registered company.